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Frequently Asked Questions

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Q: How do I become a member?

You automatically become a member of the Mariner Society when you take your first Holland America Line cruise. There is no cost to join and membership is permanent with no need for renewal. If you have not cruised with Holland America since the late 1980's, there may not have a record of your cruise. If this is the case, they still will gladly enroll you in the Society and assign you a Mariner ID number. In order to do this, Holland America will need the name of the ship you sailed on, the month and year you sailed and your destination, (Alaska, Caribbean, etc.), as well as the number of days you sailed.

Q: How do I find my Mariner ID number?

As a member of the Mariner Society, you will receive mailings from Holland America Line. Your Mariner ID number will always be near your name on the address label. It is a nine-digit number that begins with a 0. You can also look up your Mariner ID number online. To quickly retrieve your Mariner number online, please include the zip code of your residence at the time you sailed, as well as the spelling of your name at the time of your cruise.

Q: What does membership in the Mariner Society entitle me to?

Mariner members receive:

  • Special pricing on cruises to many Holland America Line cruise destinations
  • An invitation to the Mariner party during every cruise.
  • Recognition awards for number of days sailed. See the Award Levels page for details.
  • A special collectable gift in your cabin one evening.
  • Special bag tags and badges in your cruise documents.
  • Mariner newsletter, sent two to three times a year to recent and frequent guests.
  • Mailings about new programs and special offers periodically throughout the year.
  • E-mail messages about special offers if you provide your e-mail address.

Q: Will I get a membership card?

Holland America Line does not issue membership cards. The only time you need your Mariner number is when you make a reservation.

Q: When making a reservation, how do I identify myself as a Mariner?

Whenever you make a reservation for a Holland America Line cruise, be sure to provide your Mariner ID number. When your Mariner number is part of your reservation, you will receive Mariner bag tags and buttons with your travel document package, and the ship will receive a report showing your Mariner status and the number of days sailed. The bottom right corner of the Immigration Form in your travel document package also asks you to indicate the number of days sailed.

Q: How do I keep current on Mariner Society information?

Holland America Line would like to keep you informed about special offers and new programs. Mailings are sent periodically throughout the year, and the most current information is posted on the Mariner Society area of the Holland America Line website. If you have not sailed with Holland America Line in several years, contact the Mariner Society to have them provide you the latest information, or ask us for details. You are encouraged to send your email address to Holland America, since they frequently forward new information via email.

Q: Are special Mariner savings available for every cruise?

There are destinations like the Caribbean where there are many choices of cruise lines, itineraries and prices. In very competitive and price-conscious destinations, cruise lines must fill their ships; to do so, they offer their best price to all guests. You will still receive all the onboard amenities provided to Mariners.

Q: How do I contact the Mariner Society?

You can contact the Mariner Society through the following methods:
Call: 800-547-9139
Fax: 206-298-3854
Write: Mariner Society
Holland America Line
300 Elliott Avenue West
Seattle, WA 98110

Q: When should I contact the Mariner Society?

Contact the Mariner Society to:

  • Change your address
  • Correct errors in your name or address

Q: Is there a difference between the Mariner Society and the Alumni program?

In 2000, Holland America Line's Alumni program for loyal guests became the Mariner Society. In making the transition, changes were made to the program's award levels. The color of the metal for the medallion or pin (gold, silver, and platinum) changed from one program to another. The value of a medallion or pin is based on the number of cruise days you have sailed on Holland America Line.

Contact our Holland America Cruises Specialists,

for special discounted pricing and details

Toll Free
1-866-563-1101